Refund and Returns Policy
At Thefabrics_salenig, we are committed to providing high-quality fabrics and exceptional customer service. Please read our Refunds and Returns Policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.
1. No Refund Policy
We operate a no-refund policy for all purchases. Refunds are only provided under the following exceptional circumstances:
- Products that are lost during shipping.
- Products that are delivered in a damaged condition (see Section 2).
2. Damaged Products
2.1 Reporting Damaged Items
If you receive a product that is damaged, you must:
- Notify us within 24 hours of delivery by emailing [email protected] with:
- A detailed description of the issue.
- Clear photos of the damaged product and its packaging.
2.2 Resolution for Damaged Items
Upon verification of the damage, we will:
- Offer a replacement for the same product (subject to availability).
- Issue a refund only if a replacement cannot be provided.
3. Lost Products
In cases where your order is lost in transit, we will work with our logistics partners to investigate the matter. If the package is confirmed lost, we will:
- Provide a full refund or
- Resend the order at no additional cost (subject to product availability).
4. Return Policy
As our fabrics are carefully curated and often bespoke, we do not accept returns except in cases of damage as described above.
5. How to Initiate a Refund or Return
For all refund or return requests, contact us at [email protected] with your order details and relevant supporting documentation.
6. Contact Us
For any inquiries regarding this policy, you can reach us at:
- Email: [email protected]
- Phone: 234(0)8065940267
- Location: Lagos, Nigeria
Thank you for choosing Thefabrics_salenig. We appreciate your understanding of our policies as we strive to provide high-quality fabrics and excellent service.